Quality policy

Food Product Development

corporateOur products development is based firmly on understanding the needs of our customers, the consumer and the capabilities of our manufacturing partners.

We pride ourselves on the professional management of the whole development process from initial concept through to product delivery. We look to guide full fill & deliver to our customer expectations.

Follow the development process with our manufacturing partner from initial sample all the way to final process development. We have a twice yearly formal process of monitoring, recording and analyzing market price and food trends.

This data is then translated into customer and market product development plans and the successful management of various food categories.

Quality Objectives

  • Improve Customer Satisfaction Index and reduce Customer Complaints and dissatisfaction.
  • Improve satisfaction index of channel partners (Dealers, Distributors, C&F agents, etc.) through support and development.
  • Upgrade product quality by process improvement.
  • Adhere to specified requirements (internal and external) on quality and deliveries.
  • Systems and processes in line with changing customer needs.
  • Meet cost targets.
  • Develop employee skills to meet internal and external customer requirements.